Return & Refund Policy

At MachPro, we want every customer to be fully satisfied with their purchase. If for any reason you are not happy, we make the return and refund process simple and fair.

Return Window

You may request a return within 30 days of delivery. To qualify, your item must be:

• In its original packaging

• Unused, unassembled, and in the same condition as received

• Accompanied by proof of purchase

How to Start a Return

To begin the return process, please contact our support team:

📧 Email: support@machpro.com
📞 Phone: +1 (786) 628-1011

📧 Email: support@machpro.com

Provide your order number and the reason for the return when contacting us.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or was shipped incorrectly. For high-value items, we recommend using a trackable shipping method or purchasing shipping insurance.

Refunds

Once your return is received and inspected, we’ll notify you of its status. If approved, your refund will be issued to your original payment method within 3–7 business days.

Non-Returnable Items

Some items are not eligible for return, including:

• Custom or special-order products

• Items marked as final sale

• Used equipment or items showing visible wear

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery with clear photos and your order number. We will arrange a replacement or full refund at no additional cost to you.

Contact Us

If you have any questions about returns or refunds, we’re here to assist you:

📧 Email: support@machpro.com
📞 Phone: +1 (201) 711-3588
📌 Address : 5075 NW 79th Ave, Doral, FL 33166, United States